Shipping policy

Shipping Policy

Thank you for shopping with Prodio. We aim to process and deliver your order as quickly and reliably as possible.

Order Processing

Most in-stock orders are processed within 1–3 business days before being dispatched.

Some products may require additional processing time depending on availability. If a product has a longer processing period, this will be communicated where applicable.

Business days exclude weekends and public holidays.

UK Delivery

Once your order has been dispatched, delivery to the United Kingdom will typically take approximately 10–20 business days.

Please remember that this is an estimated delivery timeframe rather than a guaranteed delivery date.

Your total delivery time includes:

Order processing time + shipping time

Unexpected delays can occasionally occur because of carrier delays, customs processing, public holidays, severe weather or other circumstances outside our direct control.

International Delivery

We may ship to customers outside the United Kingdom.

International delivery times vary depending on the destination, shipping method and local customs procedures. Estimated delivery information will be shown where available during checkout.

Order Tracking

Where tracking is available, you will receive tracking information after your order has been dispatched.

Please allow some time after receiving your tracking number for the carrier's tracking system to update.

Occasionally, tracking may not update while a parcel is travelling between countries. This does not necessarily mean that the parcel has stopped moving.

Multiple Packages

Some orders may contain products fulfilled from different locations.

Because of this, items within the same order may occasionally arrive in separate packages and at different times.

You will not be charged additional shipping fees because we have chosen to split an order into multiple parcels.

Incorrect Shipping Addresses

Please make sure your delivery address is entered correctly when placing your order.

If you notice an error in your address, contact us as soon as possible at:

24687531.business@gmail.com

We will try to update the address before the order is dispatched, but we cannot guarantee that changes can be made once processing has begun.

Prodio cannot be responsible for delivery failures caused by an incorrect or incomplete address provided by the customer. Additional shipping charges may apply if an order needs to be resent.

Delayed Orders

If your order has not arrived within the expected delivery timeframe, please contact us at:

24687531.business@gmail.com

Please include your order number so that we can investigate the shipment.

Lost or Missing Orders

If tracking suggests that your parcel may have been lost in transit, please contact us and we will investigate the shipment with our fulfilment and delivery partners.

If an order is confirmed as lost, we will provide an appropriate solution in accordance with your consumer rights.