Terms of Service
1. Overview
Welcome to Prodio.
These Terms of Service explain the rules that apply when you visit prodio.store, use our website or purchase products from us.
Throughout these Terms, “Prodio”, “we”, “us” and “our” refer to Prodio. “You” and “your” refer to anyone who accesses our website or purchases products from us.
Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services to you.
By using our website or placing an order with us, you agree to these Terms of Service together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Nothing in these Terms affects your statutory rights as a consumer.
2. Contact Information
If you need to contact us regarding an order or these Terms, you can reach us at:
Prodio
Email: 24687531.business@gmail.com
Phone: 07488 340645
Our business/contact address is available on our Contact Information page.
For questions about an existing order, please include your order number when contacting us.
3. Using Our Website
You may use our website only for lawful purposes.
You must not use our website:
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For any unlawful or fraudulent purpose
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To infringe the rights of Prodio or another person
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To introduce viruses, malware or other harmful technology
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To interfere with the operation or security of the website
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To attempt unauthorised access to our website, systems or accounts
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To collect information about other customers without permission
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To submit false or misleading information
We may restrict or suspend access to our website where reasonably necessary to protect our business, customers or systems.
4. Product Information
We aim to ensure that product descriptions, photographs, sizing information, prices and other information displayed on our website are accurate.
However, slight differences may occur between how colours appear on your device and how a product appears in person due to screen settings, lighting and photography.
Measurements may also vary slightly where products are measured manually.
These differences do not affect your statutory rights, including your right to receive goods that are as described, of satisfactory quality and fit for their intended purpose.
We may update product information, availability or specifications where necessary.
5. Product Availability
All products are subject to availability.
Adding a product to your basket does not reserve that product.
In rare circumstances, a product may become unavailable after an order has been placed.
If we cannot fulfil an item you have ordered, we will contact you and provide an appropriate refund for the unavailable item.
6. Orders
When you place an order through Prodio, you are making an offer to purchase the products in your order.
You will normally receive an order confirmation email after placing your order.
We reserve the right to refuse or cancel an order where there is a legitimate reason to do so, including where:
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A product is unavailable
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Payment cannot be authorised
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We reasonably suspect fraud
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An obvious pricing or listing error has occurred
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We are unable to deliver to the address provided
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The order breaches these Terms
If we cancel an order after payment has been taken, we will refund the relevant amount to your original payment method.
Nothing in this section limits any rights you have under applicable consumer law.
7. Order Information
You are responsible for providing accurate information when placing an order, including:
Please check these details carefully before completing your purchase.
If you notice an error after ordering, contact us as soon as possible at 24687531.business@gmail.com.
We will try to correct the information before your order is dispatched, although changes may not always be possible once fulfilment has begun.
8. Prices
Prices displayed on our website are shown in the currency indicated on the website.
The price charged will normally be the price displayed when you place your order.
Any applicable delivery charges will be displayed before you complete checkout.
Where taxes are required to be included in the displayed price, they will be handled in accordance with applicable law.
We may change our prices at any time, but changes will not normally affect orders that have already been accepted.
9. Pricing Errors
Although we take reasonable care when listing products and prices, mistakes can occasionally occur.
If we discover an obvious pricing error before fulfilling your order, we may contact you to give you the option of purchasing the product at the correct price or cancelling the affected item.
If the order is cancelled, any amount paid for the affected product will be refunded.
10. Promotions and Discounts
We may occasionally offer sales, discount codes, bundles or other promotions.
Promotions may have their own terms, including:
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Start and end dates
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Eligible products
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Minimum order values
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Usage limits
Unless otherwise stated, discount codes cannot be exchanged for cash.
We reserve the right to withdraw or amend a promotion where reasonably necessary, provided this does not affect rights already acquired by customers.
11. Payment
Payment must be made using one of the payment methods offered during checkout.
You confirm that you are authorised to use the payment method you provide.
Payments may be processed by third-party payment providers, including providers made available through Shopify.
We do not generally receive or store your complete payment card details ourselves.
12. Shipping and Delivery
Our estimated processing and delivery times are explained in our Shipping Policy.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, customs processing, severe weather and disruption to transportation networks.
Where applicable law requires otherwise, nothing in these Terms removes your rights regarding late or failed delivery.
Unless you independently arrange a carrier that we did not offer as a delivery option, goods remain at Prodio's risk until they come into the physical possession of you or another person identified by you to receive them.
If your parcel is lost or damaged before delivery, please contact us so that we can investigate and provide an appropriate resolution.
13. Third-Party Fulfilment
Prodio may use third-party fulfilment providers, warehouses and delivery partners to process and dispatch orders.
As a result, products may be dispatched from fulfilment facilities outside the United Kingdom.
An order containing multiple products may sometimes arrive in separate parcels.
Using a third-party fulfilment provider does not change the fact that your purchase is made from Prodio.
For customer service enquiries relating to your Prodio order, you should contact Prodio rather than our fulfilment partners.
14. Customs and International Orders
Where we offer delivery outside the United Kingdom, international orders may be subject to customs procedures, import taxes or duties depending on the destination.
Where additional charges are legally payable by the recipient and are not collected by us during checkout, the customer may be responsible for paying them.
Any such charges are determined by the relevant authorities and are outside our direct control.
15. Returns and Cancellation Rights
Our Return & Refund Policy explains how to request a return, refund or cancellation.
Where applicable, customers purchasing online have statutory cancellation rights.
For eligible purchases, you normally have 14 days after receiving your goods to tell us that you wish to cancel.
After notifying us of the cancellation, you will normally have a further 14 days to return the goods.
Some products may be excluded from change-of-mind cancellation rights where permitted by law, including certain personalised products and certain sealed hygiene products once opened.
These exclusions do not remove your rights where goods are faulty, damaged, incorrect or not as described.
Please read our Return & Refund Policy for full details.
16. Returns Address
Prodio uses third-party fulfilment facilities and therefore does not operate one universal public return warehouse.
You must contact us before returning an item.
Once your return has been reviewed, we will provide the appropriate return address and return instructions.
Do not automatically return products to the sender address displayed on your parcel.
17. Faulty, Damaged or Incorrect Products
Products supplied by Prodio must meet the standards required by applicable consumer law.
This includes requirements that goods are:
If you receive an item that is faulty, damaged, incorrect or materially different from its description, please contact us at 24687531.business@gmail.com.
We may ask for photographs, videos or other reasonable information to help us investigate the problem.
Depending on the circumstances and your legal rights, an appropriate remedy may include repair, replacement, price reduction or refund.
Nothing in these Terms limits your statutory consumer rights.
18. Refunds
Approved refunds will normally be returned to the original payment method.
Your bank, card provider or payment service may require additional processing time after we issue the refund.
Refunds and return shipping costs will be handled in accordance with our Return & Refund Policy and applicable consumer law.
19. Intellectual Property
Unless otherwise stated, the content and materials created for the Prodio website — including our branding, website design, original graphics, text and other original content — are owned by or licensed to Prodio.
You may use our website for personal, non-commercial purposes.
You must not reproduce, copy, distribute, sell or commercially exploit our protected content without our permission unless permitted by law.
Third-party names, logos, trademarks and other intellectual property remain the property of their respective owners.
Nothing in these Terms transfers ownership of any intellectual property rights to you.
20. Customer Reviews and Content
If you voluntarily submit a review, photograph, comment or other content to Prodio, you confirm that:
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The content is your own or you have permission to submit it
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It is truthful and not deliberately misleading
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It does not unlawfully infringe another person's rights
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It does not contain unlawful or harmful material
Where you submit content for publication on our website or social media, you give Prodio permission to display and use that content in connection with operating and promoting our business.
We may remove content where reasonably necessary, including content that is unlawful, fraudulent, abusive or infringes another person's rights.
21. Third-Party Services
Our website may use third-party services or contain links to third-party websites.
These may include services relating to:
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Payments
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Delivery
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Analytics
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Advertising
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Social media
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Ecommerce functionality
Third-party websites and services may have their own terms and privacy policies.
Prodio is not responsible for the content or operation of independent third-party websites that we do not control.
22. Shopify
Our store is hosted and powered by Shopify.
Shopify provides the ecommerce technology that enables us to operate our online store.
When you purchase products from Prodio, the contract for the purchase is between you and Prodio, not between you and Shopify.
Shopify may process certain information as part of providing its services to us. Further information about the handling of personal information can be found in our Privacy Policy and Shopify's applicable privacy information.
23. Privacy
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains information including:
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What personal information we collect
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Why we collect it
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How it may be used
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Who it may be shared with
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Your privacy rights
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How to contact us about personal information
Please review the Privacy Policy available on our website for further information.
24. Website Availability
We aim to keep our website available and functioning correctly but cannot guarantee uninterrupted access at all times.
We may occasionally suspend or restrict access for maintenance, updates, security reasons or circumstances outside our reasonable control.
Where practical, we will try to minimise disruption.
25. Liability
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
In particular, nothing in these Terms excludes or restricts:
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Your statutory consumer rights
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Liability for death or personal injury caused by negligence where it cannot legally be excluded
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Liability for fraud or fraudulent misrepresentation
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Rights relating to faulty, misdescribed or otherwise non-compliant goods
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Any other liability that cannot legally be excluded or restricted
To the extent permitted by law, Prodio will not be responsible for losses that were not reasonably foreseeable when the contract was entered into.
If you are purchasing as a consumer, these Terms do not exclude rights or remedies available to you under applicable consumer protection law.
26. Events Outside Our Reasonable Control
We will not be responsible for a delay or failure caused by circumstances genuinely outside our reasonable control.
Examples may include:
Where such an event affects an order, we will take reasonable steps to minimise the impact and keep affected customers informed where appropriate.
Your statutory rights relating to delivery and cancellation remain unaffected.
27. Changes to These Terms
We may update these Terms from time to time to reflect changes to:
The latest version will be published on this page.
Changes will not unfairly remove rights that you have already acquired under an existing order.
28. Severability
If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply.
29. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
30. Governing Law
These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply to you based on where you live.
If you are a consumer residing elsewhere in the United Kingdom or another jurisdiction, nothing in these Terms removes any mandatory rights you have under applicable consumer law.
Any dispute will be handled by a court with jurisdiction under applicable law.
31. Complaints
If you are unhappy with your order or our service, please contact us first so that we can try to resolve the issue.
Email: 24687531.business@gmail.com
Phone: 07488 340645
Please include your order number and as much relevant information as possible.
32. Contact
Questions regarding these Terms of Service can be sent to:
Prodio
Email: 24687531.business@gmail.com
Phone: 07488 340645
For our business/contact address and additional contact information, please see the Contact Information page on our website.
Last updated: 19 September 2026
